In the world of transport and logistics, where every minute counts, not only efficient delivery but also quality of service is crucial. At MAKO TSL, we are well aware of this. That is why, for years, we have been focusing on building lasting relationships with our customers, based on trust and professionalism. We do not stop at delivering cargo – we deliver peace of mind and the certainty that everything is under control. How do we do this? Here are the three pillars on which we base our customer service.
Dedicated team of experts –your constant support
Has it ever happened to you that you had to re-explain the entire history of cooperation with a logistics company every time you called? This won’t happen with us. We believe our clients’ time is too valuable to waste on repeated explanations. At MAKO TSL, clients are assigned a permanent, dedicated team of specialists who know the specifics of a given organization, its priorities, and expectations.
What does this mean for you?
- Faster reaction: Our experts immediately know what the issue is, allowing for rapid action.
- Security and trust: You build a relationship with specific individuals who are your business partners.
- Efficiency: You don’t waste time on repeated explanations. You save energy and can focus on what’s truly important – the growth of your company.
Multilingual service – no communication barriers
In global business, language barriers can lead to misunderstandings and even serious errors that cost time and money. At MAKO TSL, we speak our clients’ language. We communicate smoothly in English, German, French, Ukrainian, Russian, and Polish. This is a standard for us, not a luxury option.
Why is this so important to us?
- Precision: Direct communication in the client’s native language or a commonly used business language (English) minimizes the risk of errors and misunderstandings often encountered in “quick” translations.
- Saving time and money: You don’t have to look for translators or waste time explaining complexities. We talk and we act.
- Comfort: A sense of ease in communication and certainty that all arrangements are clear and understandable.
Proactive approach – We care for Your Customer as much as for You
We know that ultimate success depends on your client’s satisfaction. That is why, at MAKO TSL, we take over the entire logistics service related to delivery. We take over communication with the recipient, setting convenient dates, time windows, and preferences.
What do you gain thanks to our approach?
- Your peace of mind: You don’t have to worry about delivery details and deadlines. We will take care of everything.
- Your customer’s satisfaction: The recipient is informed about the delivery at the right moment, and you gain the image of a professional and reliable partner. Your customer learns about the delivery when it is already in progress or completed.
- Process optimization: You focus on your key tasks, and we ensure the smoothness of the supply chain.
At MAKO TSL, high-quality customer service is our market differentiator. We operate so that your logistics is not only efficient but, above all, hassle-free. Because, ultimately, we work for success together.
Our approach is a combination of knowledge, experience, and passion, which translate into your success. If you are looking for a company that will not only transport your cargo but also provide you with peace of mind and complete professionalism at every stage, we invite you to cooperate with us.
